After receiving the service request, contact the user immediately, ask the product details, listen to and analyze the problem, and strive to solve the fault by telephone to ensure that the product can quickly resume operation; If it cannot be resolved, prepare for field service.

When the user puts forward on-site service requirements or the phone service cannot solve the problem, our company will arrive at the product operation site within 8 hours to solve the problem in time to restore the normal operation of the product.

Within 10 days after the contract comes into effect, we will submit a complete training plan covering product principle, structure, operation and maintenance. The training time and place are determined by you, you can choose our company or on site.

Our quality assurance department tracks the use of products to ensure normal operation, and provides 1-2 inspection services every year to maintain products. Build user profiles, actively adopt suggestions, and continuously optimize products and services.